At Rebel Hookah, we aim to ensure customer satisfaction with every purchase. If you’re not completely satisfied, we’re here to help. Please review our return policy below:

Eligibility for Returns:

  1. Items must be returned within 7 days of purchase.
  2. Products must be unused, in their original packaging, and in the same condition as received.
  3. Returns are only accepted for products that are damaged, defective, or incorrect upon delivery.

Non-Returnable Items:

  1. Used hookahs, sheesha flavors, and accessories for hygiene reasons.
  2. Clearance or sale items.

Process for Returns:

  1. Contact our customer support team at info@rebelhookah.com to initiate a return.
  2. Provide proof of purchase, along with photos of the product showing the issue, if applicable.
  3. Once approved, ship the item back to the address provided. Customers are responsible for return shipping costs unless the product was defective or incorrect.

Refunds:

  1. Upon receipt and inspection of the returned product, we will notify you of the refund status.
  2. Approved refunds will be processed within 14 business days to your original payment method.

Exchanges:
If you wish to exchange an item, please follow the same process as returns. Exchanges are subject to product availability.

For further assistance, feel free to reach out to us at info@rebelhookah.com. We’re here to ensure a seamless shopping experience!